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  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What are the artwork requirements for custom pouches?
    You can send in your design files in any of the following formats: JPG, PNG, TIF, EPS, and Illustrator. Please indicate in your file if there are any clear or white areas on your packaging.
  • I ordered pouches with zippers. Will the zippers be open or closed when I receive them?
    The zippers will be closed and you will need to open them to load the product.
  • Is the interior volume capacity accurate?
    The capacity of each stand-up pouch is only an estimate. If your product takes more volume, we recommend going one size larger than the estimated capacity.
  • Are there plate charges for printing stand-up pouches?
    No, the pouches are digitally printed, so there is no need for offset printing plates.
  • What is the shelf life of my product once it’s packed inside the pouch?
    Finding out product shelf life requires a series of tests by a qualified testing company. We recommend getting in touch with an accredited shelf life testing lab before ordering flat pouches.
  • Can I order a sample before I buy more?
    Absolutely. You can order one pouch to see if it will fit your product. With our low minimum order, you can test which sizes and materials would be the most appropriate for your product. You can just order 1 Piece with us and can consider that as a sample.
  • How to Connect with Myperfect Team ?
    There are many easy way to contact Myperfectpack . Phone Call / WhatsApp: Mobile ( India Customer) - 91-95387-80135 , +91-90360-16421 WhatsApp -+91-95387-80135 Office Landline : +91-80-4114-5095 , +91-80-4971-1319 Phone Call (USA) /WhatsApp US (Newyork) Number : +1 (716) 218-3242 Whatsapp USA: +1 (716) 218-3242 Email: ( this is a common email monitored by all sales, and management colleagues) Skype ID: support_48874 ( Ekennis Bangalore) Social Media : Instagram : Facebook : Twitter : Pintrest : Youtube : Postal Address : Myperfectpack, C/o Ekennis Software Service Ltd, 2nd Floor (Above First Cry), Thogur cross Bus Stop, Doddathoguru, Neeladri Road, Electronic City Phase-1, Bengaluru-560100, Karnataka, India.
  • What’s the best way to seal the pouches once products are inside?
    You will need a heat-sealing machine to seal the pouches. There are different types of sealers available, but an impulse sealer is the best for this job. You can buy one from different sources including Amazon
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • Which pouch size is best for my product?
    The pouch size depends on how much space your product needs. Bulkier products need more space. To get the accurate size and capacity, we recommend ordering one stand-up pouch and see how well it will hold your product.
  • Do you print directly on the bag?
    Yes, we custom print your design directly onto the bag. Doing so gives your pouches a professional appearance with our quality full-color printing.
  • Which barrier film is best for my product?
    This depends on the type of product you sell. A metalized barrier works best for products that are sensitive to light or have a strong odor. If you want to show your product through a window, we suggest getting a clear medium or clear thin barrier film. The white barrier films are suitable for most products.

Frequently Asked Questions

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